Pool access details

Before you visit

Hosts graciously make their pools available and ask only that you review these access details and pool rules before arriving.

☑️  Host announcements and pool rules
☑️  What to bring and how to get help
☑️  Where to go

Reviewing these details, following all signage, and keeping use of the pool to your scheduled time ensures you're always welcome back.

Host announcements

Welcome to our neighbourhood pool!

Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.

Slow down: Please depart early and drive slow through this neighbourhood where children are at play. ⚠️🚸🚗💨

Respect for pool hosts and neighbours: If you arrive early, please wait in your car. Avoid loitering, wandering, or knocking on doors.

Welcome to our condo pool!

Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.

Space sharing: If there isn't enough space to share comfortably with condo residents, the instructor must yield and cancel the lesson.

Respect the property: If you arrive early, please wait in your car. No loitering, wandering, or knocking on doors.

Welcome to our hotel pool!

Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.

Space sharing: If there isn't enough space to share comfortably with hotel guests, the instructor must yield and cancel the lesson.

Lesson assistance: Hotel staff cannot help with swimming enquiries. If you need assistance, please contact your instructor or Propel.

Welcome to our gym pool!

Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.

Pool rules

  1. Follow all access instructions and do not wander the premises
  2. Do not proceed past the waiting area without the instructor
  3. Never enter or use the pool without direct instructor supervision
  4. Parents must stay to watch students less than 18 years of age
  5. Spectating is limited to two people per lesson
  6. Students must not eat within an hour of their lesson
  7. No food or drink except water in non-glass containers
  8. Towel off completely before restroom use to keep floors dry
  9. Finish lessons on time and promptly change and exit afterwards

What to bring

☑️  Swimwear
☑️  Towel
☑️  Swimming goggles
☑️  Hair ties (for long hair)

How to get help

If you need help you can call your instructor, get assistance, or report problems through Propel.

Answers to frequently asked questions related to bookings, cancellations, and other topics can also be found in our Help Centre.

Where to go

Best Western Plus Mission City Lodge

Pool address

32281 Lougheed Highway, Mission, BC

Where to park

There is free parking in front of the hotel.

If early, wait in the lobby

At the time of your lesson, proceed to the pool where the instructor will let you in. There is no need for students to check-in with the front desk.

Meet at the pool entrance

Instructors and swimmers meet at the entrance to the pool at the time of their lesson.

Don't go alone!

Never use the pool without your instructor present and supervising.

Enjoy the pool

If you encounter any pool related issues, let your instructor know, so they can document and report it during the lesson.

Amenities

Changing, restrooms, and showers

These are located off the pool deck.

For instructors

Instructor responsibilities

  1. Upon arrival, check the pool and deck
  2. Greet clients at the meeting spot
  3. If missing, call them. Report absences
  4. Review pool rules with clients & swimmers
  5. Teach safely, finish on-time, and tidy up
  6. Chaperone from facility entry to exit
  7. Enforce pool rules and access details
  8. Report any issues during the lesson
  9. Speak at normal volume without shouting

Instructor check-in process

The front desk will be expecting you. Please check-in to receive your access card.

Pool use best practices

• Teach at a conversational volume. No yelling across the pool
• Use a single lane only, even when the pool is empty. If you have two swimmers, have them go one after the other, not side by side
• Keep belongings to one chair and minimize use of deck space
• When a guest enters the pool area, introduce yourself, offer to share the space, and make it clear you're happy to reschedule if needed
• Never ask a hotel guest to move or come back later
• If space feels tight or a guest appears bothered by your presence, end the lesson and report a facility issue

Instructor exit process

Return the card at the end of your lessons.