Start your lesson prepared and on-time by reviewing:
☑️ Host announcements and pool rules
☑️ What to bring and how to get help
☑️ Where to go
⚠️ Hosts graciously make their pools available and ask only that you review all access details before coming. Visitors who ignore this simple request will lose pool access privileges without warning.
Slow down: Please depart early and drive slow through this neighbourhood where children are at play. ⚠️🚸🚗💨
Respect for pool hosts and neighbours: If you arrive early, please refrain from loitering, wandering around the property, or peering into windows or knocking on doors.
Pool use policy: Lessons in our pool are permitted during downtime when space is usually available. In the rare event that residents and learning swimmers cannot share the space, the instructor must yield and cancel the lesson.
Respect for pool hosts and neighbours: If you arrive early, please refrain from loitering, wandering around the property, or peering into windows or knocking on doors. Make sure all attendees have read and understood this message along with the pool access details.
Pool use policy: Lessons in our pool are permitted during downtime when space is usually available. In the rare event that hotel guests and learning swimmers cannot share the space, the instructor must yield and cancel the lesson.
Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.
Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.
Rinsing showers: The temperature of the shower water cannot be changed and is meant for a quick rinse and not a long shower.
☑️ Swimwear
☑️ Towel
☑️ Swimming goggles
☑️ Hair ties (for long hair)
If you need help you can call your instructor, get assistance, or report problems through Propel.
Answers to frequently asked questions related to bookings, cancellations, and other topics can also be found in our Help Centre.
10 East Pearce Street, Richmond Hill, ON
There is free parking in front of the hotel.
Proceed to the pool only at the time of your lesson. Students do not check-in at the front desk.
Instructors and swimmers meet at the entrance to the pool at the time of their lesson.
Never use the pool without your instructor present and supervising.
If you encounter any pool related issues, let your instructor know, so they can document and report it during the lesson.
Have a great lesson and please remember the following:
The front desk will be expecting you. Please check-in to receive your access card.
There is a $50 fee if you forget to return your access card.
