Pool access details

Before you visit

Start your lesson prepared and on-time by reviewing:

☑️ Host announcements and pool rules
‍☑️ What to bring and how to get help
‍☑️ Where to go

Host announcements

Welcome to our neighbourhood pool!

‍Slow down: Please depart early and drive slow through this neighbourhood where children are at play. ⚠️🚸🚗💨

‍Respect for pool hosts and neighbours: If you arrive early, please refrain from loitering, wandering around the property, or peering into windows or knocking on doors. Make sure all attendees have read and understood this message along with the pool access details.

Welcome to our condo pool!

‍Pool use policy: Lessons in our pool are permitted during downtime when space is usually available. In the rare event that residents and learning swimmers cannot share the space, the instructor must yield and cancel the lesson.

‍Respect for pool hosts and neighbours: If you arrive early, please refrain from loitering, wandering around the property, or peering into windows or knocking on doors. Make sure all attendees have read and understood this message along with the pool access details.

Welcome to our hotel pool!

‍Pool use policy: Lessons in our pool are permitted during downtime when space is usually available. In the rare event that hotel guests and learning swimmers cannot share the space, the instructor must yield and cancel the lesson.

‍Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.

Welcome to our gym pool!

‍Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.

Pool rules

Follow all access instructions and do not wander the premises
Do not proceed past the waiting area without the instructor
Never enter or use the pool without direct instructor supervision
Parents must stay to watch students less than 16 years of age
Spectating is limited to two people per lesson
Students must not eat within an hour of their lesson
No food or drink except water in non-glass containers
Towel off completely before restroom use to keep floors dry
Finish lessons on time and promptly change and exit afterwards

What to bring

☑️ Swimwear
☑️ Towel
☑️ Swimming goggles
☑️ Hair ties (for long hair)

How to get help

If you need help you can call your instructor, get assistance, or report problems through Propel.

Answers to frequently asked questions related to bookings, cancellations, and other topics can also be found in our Help Centre.

Where to go

Best Western Plus Mission City Lodge

Pool address

32281 Lougheed Highway, Mission, BC

Where to park

There is free parking in front of the hotel.

If early, wait in the lobby

At the time of your lesson, proceed to the pool where the instructor will let you in. There is no need for students to check-in with the front desk.

Meet at the pool entrance

Instructors and swimmers meet at the entrance to the pool at the time of their lesson.

Don't go alone!

Never use the pool without your instructor present and supervising.

Enjoy the pool

If you encounter any pool related issues, let your instructor know, so they can document and report it during the lesson.

Changing, restrooms, and showers

These are located off the pool deck.

For instructors

Instructor responsibilities

Have a great lesson and please remember the following:

Upon arrival, take note of the pool conditions
Report any issues like cold water, etc. during the lesson
Greet your clients at the designated meeting spot
If you can’t find your clients, use dial-thru to call them
If they do not attend, document their absence with a report
End on-time, tidy up, and leave the pool how you found it
As your client’s chaperone, ensure they leave the pool safely

Instructor check-in process

The front desk will be expecting you. Please check-in to receive your access card.

Instructor exit process

Return the card at the end of your lessons.