Pool Access

For swim lessons at the DoubleTree by Hilton Downtown Toronto

Need Help? ☎️

❌ Hotel staff cannot help with swimming related issues.

✅ For assistance, please contact Propel support at 
support@propelhq.com or +1-833-977-6735.

Where To Go

The pool is located at the DoubleTree by Hilton at 108 Chestnut St.


There is metered parking on Chestnut St or several Parking Lot options nearby.

Wait in the Lobby

Proceed to the pool only at the time of your lesson.

When To Go 🚦

❌ There is no need for students to check-in with the front desk.

✅ Access to the changing and pool facilities are provided by the instructor at the exact time of your lesson — not before.

Head Upstairs

Go half way up the staircase and take your first left before the next section of stairs begins.

Head Down the Hallway

Head straight down the hallway in the far corner towards the fitness centre.

Meet at the Fitness Centre Entrance

Instructors and swimmers meet at the entrance to the fitness centre at the time of their lesson.

Enjoy Your Lesson

The changing rooms are located on the pool deck.

Pool Rules ⚠️

❌ Clients are not permitted use of any facilities without the instructor present.

🚸 For students younger than 16 years of age, at least one parent or guardian must stay and observe the lesson.

Note to Instructors

Feel free to store your belongings in the equipment box during your lessons. Please ensure you put everything away and lock the box when you are done.

Don't Forget ☝️

🔑 Visit the front desk and once verified you’ll receive an access card.

🔓 The lock combination for the equipment box is 7946.

🗓 Report any problems or no-shows through your Propel calendar.