Pool access details

Before you visit

Start your lesson prepared and on-time by reviewing:

☑️  Host announcements and pool rules
☑️  What to bring and how to get help
☑️  Where to go

Host announcements

Welcome to our neighbourhood pool!

Slow down: Please depart early and drive slow through this neighbourhood where children are at play. ⚠️🚸🚗💨

Respect for pool hosts and neighbours: If you arrive early, please refrain from loitering, wandering around the property, or peering into windows or knocking on doors. Make sure all attendees have read and understood this message along with the pool access details.

Welcome to our condo pool!

Pool use policy: Lessons in our pool are permitted during downtime when space is usually available. In the rare event that residents and learning swimmers cannot share the space, the instructor must yield and cancel the lesson.

Respect for pool hosts and neighbours: If you arrive early, please refrain from loitering, wandering around the property, or peering into windows or knocking on doors. Make sure all attendees have read and understood this message along with the pool access details.

Welcome to our hotel pool!

Pool use policy: Lessons in our pool are permitted during downtime when space is usually available. In the rare event that hotel guests and learning swimmers cannot share the space, the instructor must yield and cancel the lesson.

Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.

Welcome to our gym pool!

Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.

One observer limit: A single parent/guardian may observe from the designated area.

Pool rules

  1. Follow all access instructions and do not wander the premises
  2. Do not proceed past the waiting area without the instructor
  3. Never enter or use the pool without direct instructor supervision
  4. Parents must stay to watch students less than 18 years of age
  5. Spectating is limited to two people per lesson
  6. Students must not eat within an hour of their lesson
  7. No food or drink except water in non-glass containers
  8. Towel off completely before restroom use to keep floors dry
  9. Finish lessons on time and promptly change and exit afterwards

What to bring

☑️  Swimwear
☑️  Towel
☑️  Swimming goggles
☑️  Hair ties (for long hair)

How to get help

If you need help you can call your instructor, get assistance, or report problems through Propel.

Answers to frequently asked questions related to bookings, cancellations, and other topics can also be found in our Help Centre.

Where to go

Fitness 2000

Pool address

9304 Salish Ct, Burnaby, BC

Where to park

Parking is free in any Fitness 2000 member parking lot. Just provide your license plate number to the front fesk when you arrive to validate your complimentary parking.

Follow the signs for Fitness 2000

Depending on how you entered the building there will be several hallways to go through before you reach the front desk.

Enter fitness 2000

Right around this corner is the front desk.

Sign in and validate parking

If there is a line at the front desk, please wait your turn. Visit the front desk and let them know you are there for a Propel swim lesson and once signed in, get waved through. Don't forget to validate parking here.

Head through the changing rooms

Follow the signs to head through the men’s or women’s changing rooms. Do not use these change rooms, please use the change stalls on the pool deck.

Changing area

Change stalls are available at the shallow end of the pool deck to change before and after your lesson.

Meet on the pool deck

Instructors and clients meet on the pool deck at the time of the lesson.

Don't go alone!

Never use the pool without your instructor present and supervising.

Enjoy the pool

If you encounter any pool related issues, let your instructor know, so they can document and report it during the lesson.

For instructors

Instructor responsibilities

Have a great lesson and please remember the following:

  1. Upon arrival, take note of the pool conditions
  2. Report any issues like cold water, etc. during the lesson
  3. Greet your clients at the designated meeting spot
  4. If you can’t find your clients, use dial-thru to call them
  5. If they do not attend, document their absence with a report
  6. End on-time, tidy up, and leave the pool how you found it
  7. As your client’s chaperone, ensure they leave the pool safely

Instructor check-in process

Same as clients, check in with the front desk to get access and validate your parking.

Instructor exit process