Pool access details

Before you visit

Hosts graciously make their pools available and ask only that you review these access details and pool rules before arriving.

☑️  Host announcements and pool rules
☑️  What to bring and how to get help
☑️  Where to go

Reviewing these details, following all signage, and keeping use of the pool to your scheduled time ensures you're always welcome back.

Host announcements

Welcome to our neighbourhood pool!

Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.

Slow down: Please depart early and drive slow through this neighbourhood where children are at play. ⚠️🚸🚗💨

Respect for pool hosts and neighbours: If you arrive early, please wait in your car. Avoid loitering, wandering, or knocking on doors.

Welcome to our condo pool!

Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.

Space sharing: If there isn't enough space to share comfortably with condo residents, the instructor must yield and cancel the lesson.

Respect the property: If you arrive early, please wait in your car. No loitering, wandering, or knocking on doors.

Welcome to our hotel pool!

Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.

Space sharing: If there isn't enough space to share comfortably with hotel guests, the instructor must yield and cancel the lesson.

Lesson assistance: Hotel staff cannot help with swimming enquiries. If you need assistance, please contact your instructor or Propel.

Welcome to our gym pool!

Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.

One observer limit: A single parent/guardian may observe from the designated area.

Pool rules

  1. Follow all access instructions and do not wander the premises
  2. Do not proceed past the waiting area without the instructor
  3. Never enter or use the pool without direct instructor supervision
  4. Parents must stay to watch students less than 18 years of age
  5. Spectating is limited to two people per lesson
  6. Students must not eat within an hour of their lesson
  7. No food or drink except water in non-glass containers
  8. Towel off completely before restroom use to keep floors dry
  9. Finish lessons on time and promptly change and exit afterwards

What to bring

☑️  Swimwear
☑️  Towel
☑️  Swimming goggles
☑️  Hair ties (for long hair)

How to get help

If you need help you can call your instructor, get assistance, or report problems through Propel.

Answers to frequently asked questions related to bookings, cancellations, and other topics can also be found in our Help Centre.

Where to go

Fitness 2000

Pool address

9304 Salish Ct, Burnaby, BC

Where to park

Parking is free in any Fitness 2000 member parking lot. Just provide your license plate number to the front fesk when you arrive to validate your complimentary parking.

Follow the signs for Fitness 2000

Depending on how you entered the building there will be several hallways to go through before you reach the front desk.

Enter fitness 2000

Right around this corner is the front desk.

Sign in and validate parking

If there is a line at the front desk, please wait your turn. Visit the front desk and let them know you are there for a Propel swim lesson and once signed in, get waved through. Don't forget to validate parking here.

Head through the changing rooms

Follow the signs to head through the men’s or women’s changing rooms. Do not use these change rooms, please use the change stalls on the pool deck.

Changing area

Change stalls are available at the shallow end of the pool deck to change before and after your lesson.

Meet on the pool deck

Instructors and clients meet on the pool deck at the time of the lesson.

Don't go alone!

Never use the pool without your instructor present and supervising.

Enjoy the pool

If you encounter any pool related issues, let your instructor know, so they can document and report it during the lesson.

Amenities

For instructors

Instructor responsibilities

  1. Upon arrival, check the pool and deck
  2. Greet clients at the meeting spot
  3. If missing, call them. Report absences
  4. Review pool rules with clients & swimmers
  5. Teach safely, finish on-time, and tidy up
  6. Chaperone from facility entry to exit
  7. Enforce pool rules and access details
  8. Report any issues during the lesson
  9. Speak at normal volume without shouting

Instructor check-in process

Same as clients, check in with the front desk to get access and validate your parking.

Use the whiteboard to sign "Propel" up for an available lane. If there are two Propel lessons scheduled at the same time, you must share the lane.

Pool use best practices

Instructor exit process