Pool Access

For swim lessons at the Holiday Inn Burlington Hotel & Conference Centre

Need Help? ☎️

❌ Hotel staff cannot help with swimming related issues.

✅ For assistance, please contact Propel support at 
support@propelhq.com or +1-833-977-6735.

Where To Go

The Holiday Inn Burlington Hotel & Conference Centre is located at 3063 South Service Rd


Where to Park

Free parking is available on all sides of the building.

Wait in the Lobby

Proceed to the pool only at the time of your lesson.

When To Go 🚦

❌ There is no need for students to check-in with the front desk.

✅ Access to the changing and pool facilities are provided by the instructor at the exact time of your lesson — not before.

Head Right of the Restaurant

The pool is located just past the Alloro restaurant.

Meet at the Pool Entrance

Instructors and Clients meet at the pool entrance at the time of their lesson.

Pool Rules ⚠️

❌ Clients are not permitted use of any facilities without the instructor present.

🚸 For students younger than 16 years of age, at least one parent or guardian must stay and observe the lesson.

Note to Instructors

The equipment room towards the back of the pool is locked with a pad lock. The front desk will provide you with the key. If it is your first lesson at this location, the Fitness Director, Dale, may greet you and show you around.

Please ensure you put everything away properly after using any equipment and always lock the equipment room back up after exiting.

Don't Forget ☝️

🔑 Visit the front desk and once verified you’ll receive an access card and key for the equipment room.

🗓 Report any problems or no-shows through your Propel calendar.