Hosts graciously make their pools available and ask only that you review these access details and pool rules before arriving.
☑️ Host announcements and pool rules
☑️ What to bring and how to get help
☑️ Where to go
Reviewing these details, following all signage, and keeping use of the pool to your scheduled time ensures you're always welcome back.
Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.
Slow down: Please depart early and drive slow through this neighbourhood where children are at play. ⚠️🚸🚗💨
Respect for pool hosts and neighbours: If you arrive early, please wait in your car. Avoid loitering, wandering, or knocking on doors.
Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.
Space sharing: If there isn't enough space to share comfortably with condo residents, the instructor must yield and cancel the lesson.
Respect the property: If you arrive early, please wait in your car. No loitering, wandering, or knocking on doors.
Pool ambience: Keep volume low, furniture in place, belongings to one chair, and be mindful of deck/pool space.
Space sharing: If there isn't enough space to share comfortably with hotel guests, the instructor must yield and cancel the lesson.
Lesson assistance: Hotel staff cannot help with swimming enquiries. If you need assistance, please contact your instructor or Propel.
Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.
Rinsing showers: The temperature of the shower water cannot be changed and is meant for a quick rinse and not a long shower.
☑️ Swimwear
☑️ Towel
☑️ Swimming goggles
☑️ Hair ties (for long hair)
If you need help you can call your instructor, get assistance, or report problems through Propel.
Answers to frequently asked questions related to bookings, cancellations, and other topics can also be found in our Help Centre.
10 East Pearce Street, Richmond Hill, ON
There is free parking in front of the hotel.
Proceed to the pool only at the time of your lesson. Students do not check-in at the front desk.
Instructors and swimmers meet at the entrance to the pool at the time of their lesson.
Never use the pool without your instructor present and supervising.
If you encounter any pool related issues, let your instructor know, so they can document and report it during the lesson.
The front desk will be expecting you. Please check-in to receive your access card.
There is a $50 fee if you forget to return your access card.
• Teach at a conversational volume. No yelling across the pool
• Use a single lane only, even when the pool is empty. If you have two swimmers, have them go one after the other, not side by side
• Keep belongings to one chair and minimize use of deck space
• When a guest enters the pool area, introduce yourself, offer to share the space, and make it clear you're happy to reschedule if needed
• Never ask a hotel guest to move or come back later
• If space feels tight or a guest appears bothered by your presence, end the lesson and report a facility issue
