Pool access details

Before you visit

Start your lesson prepared and on-time by reviewing:

☑️  Host announcements and pool rules
☑️  What to bring and how to get help
☑️  Where to go

Host announcements

Welcome to our neighbourhood pool!

Slow down: Please depart early and drive slow through this neighbourhood where children are at play. ⚠️🚸🚗💨

Respect for pool hosts and neighbours: If you arrive early, please refrain from loitering, wandering around the property, or peering into windows or knocking on doors. Make sure all attendees have read and understood this message along with the pool access details.

Welcome to our condo pool!

Pool use policy: Lessons in our pool are permitted during downtime when space is usually available. In the rare event that residents and learning swimmers cannot share the space, the instructor must yield and cancel the lesson.

Respect for pool hosts and neighbours: If you arrive early, please refrain from loitering, wandering around the property, or peering into windows or knocking on doors. Make sure all attendees have read and understood this message along with the pool access details.

Welcome to our hotel pool!

Pool use policy: Lessons in our pool are permitted during downtime when space is usually available. In the rare event that hotel guests and learning swimmers cannot share the space, the instructor must yield and cancel the lesson.

Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.

Welcome to our gym pool!

Lesson assistance: Hotel staff cannot help with swimming related enquiries. If you need assistance, please contact your instructor or Propel.

Parking options: On-site parking (via impark until 5pm) or street parking (rates vary)

Pool rules

  1. Follow all access instructions and do not wander the premises
  2. Do not proceed past the waiting area without the instructor
  3. Never enter or use the pool without direct instructor supervision
  4. Parents must stay to watch students less than 16 years of age
  5. Spectating is limited to two people per lesson
  6. Students must not eat within an hour of their lesson
  7. No food or drink except water in non-glass containers
  8. Towel off completely before restroom use to keep floors dry
  9. Finish lessons on time and promptly change and exit afterwards

What to bring

☑️  Swimwear
☑️  Towel
☑️  Swimming goggles
☑️  Hair ties (for long hair)

How to get help

If you need help you can call your instructor, get assistance, or report problems through Propel.

Answers to frequently asked questions related to bookings, cancellations, and other topics can also be found in our Help Centre.

Where to go

Residence Inn Vancouver

Pool address

1234 Hornby Street, Vancouver, BC

If early, wait in the lobby

Proceed to the pool only at the time of your lesson. Students do not check-in with the front desk.

Head past the elevators

Beyond the elevators, head upstairs.

Head down the hallway

Turn left at the top of the stairs and head straight down the hallway in the far corner.

Meet at the pool entrance

Meet and enter the pool at your booked lesson time.

Don't go alone!

Never use the pool without your instructor present and supervising.

Enjoy the pool

If you encounter any pool related issues, let your instructor know, so they can document and report it during the lesson.

Changing, restrooms, and shower

These are located just off the pool deck. Please leave outdoor shoes by the entrance and wear sandals on the pool deck.

For instructors

Instructor responsibilities

Have a great lesson and please remember the following:

  1. Upon arrival, take note of the pool conditions
  2. Report any issues like cold water, etc. during the lesson
  3. Greet your clients at the designated meeting spot
  4. If you can’t find your clients, use dial-thru to call them
  5. If they do not attend, document their absence with a report
  6. End on-time, tidy up, and leave the pool how you found it
  7. As your client’s chaperone, ensure they leave the pool safely

Instructor check-in process

The front desk will be expecting you. Please check-in to receive your access card.

Instructor exit process